The Sage Cosmetic website is owned and operated by Sage Cosmetic,
All of the goods on this website are offered by Sage Cosmetic, which will be the contracting party for any order that you place on the site.
These Terms and Conditions of sale apply to all transactions for the sale of goods on the website. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any change will take effect from the date it is posted on the website.
Within several minutes of submitting your order you should receive an order confirmation via email. If you do not receive this email, please contact us as soon as possible using our contact us page, email, phone or live chat service, it may simply be the case that your email address has been typed incorrectly. This first email is not a payment confirmation you and will receive a second email with this once we have successfully received your payment. The second email contains your payment confirmation, again if you do not receive this email please contact us as soon as possible.
All orders made by you through the website are subject to acceptance by us.
We recommend that you carefully check and correct any input errors in your order before the point at which you submit your order to us on the order summary page during checkout.
We frequently receive orders with the incorrect delivery country, if this is the case we will edit your order to include the correct delivery country and check to see if there is a delivery service which is covered by the amount of postage you have paid. If so, we will select a suitable delivery service for you. If not, we will contact you to advise you of the services available and the pricing differences in order to proceed with your shipping. If we are unable to contact you we will hold on to your order for a maximum of 14 days before automatically refunding your payment and cancelling your order.
Prices and Promotions
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be miss-priced or become out of stock or go on promotion.
Out of stock products – Occasionally products can be of limited stock levels.
Colour Substitutes – Although rare, occasionally products can become out of stock in a particular colour and size alternatives are unavailable.
If there is a very close match to the one purchased in the same price range, we will include this for you. If it happens that a close match does not exist, we will email you with a gift certificate for more than the product purchase price to spend on whatever you wish within the store, however if you decide prior to redeeming your gift certificate that you’d prefer a refund, the refund will only be offered at the original purchase price.
Payments Options and Refunds
We require all orders to be fully paid for prior to dispatch, we do not create accounts for post delivery payments under any circumstances.
Currencies – We currently accept payments in a range of major currencies. If your currency is not available please email us and we’ll look at getting it added.
Credit or Debit Card Payments – Payment can be made by most major credit or debit card providers. All credit/debit cardholders are subject to automatic online validation checks and authorisation by the card issuer. You can select to have a delivery go to a different address such as a place of work. Payment will be debited from your account within a few hours of you submitting your order to us.
Rejected Card Payments – Cards are sometimes rejected for the simplest of reasons. There is a few small steps you can make to help ensure your payment is successful:
1. Ensure that the billing details submitted with your order exactly match those on your bank account.
2. Checkout in your primary currency, e.g. if you bank in USD checkout in USD.
3. Try a different card.
4. Try a different payment method. You can pay by card via both credit and Debit card option and through PayPal (no account required).
If the card issuer refuses to authorise payment we will not be able accept your order. We do not accept responsibility for any delay in dispatching the order due to a failed payment. Your card issuer will not provide us with any information on reasons for refusing to authorise a payment so we will be unable to offer advice on these matters, to obtain a reason for the refusal we recommend you contact the card issuer. The bank contact details are usually located on the reverse of the card.
Dispatch and Delivery
Delivery charges differ greatly depending on delivery country, location within a country, total weight of the order, the contents, and the value of the order. The most accurate quotation for postage for your order will be available by simply adding the required products to our online shopping basket and clicking continue to checkout and selecting the appropriate delivery country. Postage costs and options will then automatically be displayed to you. Only proceed through the checkout if you are happy with the postage costs displayed.
We cannot be held responsible for losses due to the delivery address supplied by you being incorrect. This most frequently happens when a customer selects an incorrect delivery country for example Belfast – Ireland in Mainland England or Texas in Mainland-England.
We will use reasonable endeavours to ensure that the estimated delivery times are met, but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.
Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must take good care of the goods pending their return to us.
Dispatch – Orders placed Mon-Fri. before 4pm are always dispatched the same day, however due to system limitations, orders placed between 3.55pm and 4pm may miss the courier collection.
Time in transit – The length of time between dispatch and delivery depends upon a variety of factors including value, destination, customs clearance, weight and the products being sent.
Images and Descriptions
What you see – All images are for illustrative purposes and many of the images of products on this site have been altered to fit into site design, actual packaging & product labelling may vary. Please note, it is the customer’s responsibility to check all sizes, volumes, shades and colours before purchasing. Although we try to ensure that colours are represented as accurately as possible, there are limitations within technology which still make this impossible, you should be aware that colours displayed on your monitor will differ from reality. Slight shade differences can also occur between batches of product and we cannot guarantee that the same batch will be supplied, even within the same order.
Content usage – Sage Cosmetic do not permit the use any of our website content including videos, images, text or design unless expressly authorised in writing by us. If our images are found on third party websites without our consent, the relevant authorities will be informed. Be aware that if this is eBay or Amazon this will often result in a permanent ban from their site. We are very strict on the rules of the use of our images due to the amount of fake Sage Cosmetic products, we search these types of sites daily so if you are retailing our products, please ensure we are aware of your eBay /Amazon user ID and store name so we do not falsely report you.
Returns And Cancellations
We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost-effective way of returning your order.
Cancellations within 7 days of receipt – We will accept cancellation of item/s with a reason provided that we are notified within 7 days of the purchase being delivered. You can contact us by email, our contact us page or live chat. This notification must be given by one of these written methods and cannot be agreed over the phone.
After the 7 days from receipt – Returns will only be accepted at our approval, requests for this approval should be sent to us either by return email from your order confirmation, via our contact us page or live chat. This approval will only be given by one of these written methods and cannot be agreed over the phone.
Returning items – All products being returned because of cancellation must be unused, unopened and in a re-saleable condition. We cannot accept liability for goods lost or damaged during transit whilst being returned to us. You are advised to wrap the product carefully to avoid any damages. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include the following with your items:
1. your order number
2. name and address
3. and/or a copy of your packing slip
4. the reason for the return
Please note that the cost of returning unwanted items is your responsibility and that the original postage cost will not be refunded for non-faulty items or part returns.
Please include your order number, name & address with any returns this will help speed up your refund.
Damaged / Faulty Goods
If any goods are missing from an order, or if your order is incorrect or goods are damaged or faulty please keep the goods together with the packaging and contact us within 30 days of receiving the products, either by return email from your order confirmation, our contact us page, telephone, Facebook or live chat for guidance. Please quote your order number and provide photos of the damaged/faulty goods to help the issue be resolved in a timely manner.
Right to Withdraw Goods
We reserve the right to withdraw any goods from the website at any time. We will not be liable to you or anyone else for withdrawing any goods from the website.